UPDATE: Earlier today, we made a change to our web server caching configuration that resulted in the same RSS feed being served for all NPR RSS URLs. This caused podcast apps to act as if all of our podcasts had changed their titles and added hundreds of new episodes.
Thanks to all who reported this issue. The root problem is now resolved, but it may take some time (up to 48 hours) before the change is reflected in your podcast application. We’re incredibly sorry for the inconvenience.
What if rather than “whoops! Big mistake!”, you actually helped un-fuck this cluster and gave a comprehensive explanation of what was impacted? Not likely to donate to a product with the customer support mantra of “good luck with our incompetence!”
Up first and the indicator aren’t even searchable in the apple podcast app right now. Are you sure this is fixed? It crashed my phone with how many episodes all of a sudden downloaded. I’ll just delete all my npr podcasts until it’s fixed if necessary.
I have subscribed to some NPR podcasts, but I am now getting podcasts I didn't subscribe to. I am getting all the episodes and it is filling the storage on my iPad to a point that I can't download the podcasts I want to listen to.
and @NPRItsBeenAMin This happened to me too. I’m especially peeves because I was halfway through the latest episode when @samsanders vanished from my feed AND when I was trying to get myself psyched for the Des Moines live show.
Really glad I have my podcast settings to only download when connected to WiFi. I was away from WiFi today and my data-sharing buddy works in rural areas and depends on data access to do his job. This error easily could have left him stranded. Love @NPR but #BeBetter
I think you either misunderstood my Tweet or took it out of context. I simply wanted let NPR DC folks know that issues like this can cause more havoc than “Gee, I need to delete these extra downloads.” If my settings or the weather were different, someone could have gotten hurt.
Also, @CherieAmours if you looked closer, you’d also see that I sent puppy photos to the kind NPR hosts that responded because I will always love and support public radio and the people who make it. Here’s a photo for you too, because it seems like you need one.
Once it’s ironed out will our subscriptions return to where they were? Currently subscribed to some podcasts I wasn’t and not some I was. Also, will apple podcasts still indicate which episodes we’ve already listened to?
Yes. Yes. Yes. A million times yes!
@nprhelp has resolved the problem but it may take up to 48 hours before the change is reflected in your podcast application.
In the interim, you can listen to today's podcast here: