- I am SO sorry. Please accept my apologies. Thank you for surfacing & including the details. The team has diagnosed. Was caused by a recent regression. Fix is being deployed. Will go live worldwide overnight. We will also debug and fix the support experience as well.
Thanks. It's appreciated. However, I've also pointed out very specific MFA procedure & policy issues currently plaguing the entire system. They should be addressed too. Otherwise, when inevitably another bug surfaces, we will be right back here. I hope that can be avoided. :)
Please also fix the payment issues plaguing Indian users... And it'll be great if you can unify your services that are spread across so many different domains - very confusing! news.ycombinator.com/item?id=288362…
Are you going to fix the recovery codes to work in less than 30 days also? I was TERRIFIED when I needed to make my MS accounts (with thousands in purchases) rely on the functioning and not-being-stolen of a cellphone, and now I learn the recovery code is useless!?
As a general rule I'd LOVE to just have a button that says "look I understand the risks, I don't want to make my MS account worth thousands of dollars depend on my delicate and easily-stolen cellphone, please just let me keep using email or SMS".
I love the Identity team, seriously. They are incredibly helpful and kind. One of the things that I hope that comes out of this is an understanding that support is really problematic for customers. I know that’s not on the identity team, but I hope it spurs discussions.